At Quest CA, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your information when you interact with our services, including our website, test series, and mentorship programs.

1. Information We Collect

   • Personal Information: When you register for an account, purchase a test series, or participate in mentorship sessions, we may collect personal information such as your name, email address, phone number, and payment details.
   • Usage Data: We may collect information on how you access and use our services, such as IP address, browser type, pages visited, time and date of visits, and other diagnostic data.
   • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website, improve user experience, and analyze website traffic.

2. How We Use Your Information

   • To provide and maintain our services, including account setup, test access, and mentorship sessions
   • To communicate with you about your account, purchases, and any updates related to our services
   • To improve our offerings and understand how our website and services are being used
   • For marketing and promotional purposes, with your consent, to inform you about new services, discounts, or other offers that may be of interest
   • To comply with legal obligations and protect against potential fraud or misuse of our platform

3. Sharing of Your Information

   • With Service Providers: We may share your information with trusted third-party service providers for the purpose of processing payments, hosting our website, and other essential services.
   • With Partners and Mentors: Limited information, such as your name and progress, may be shared with Quest CA mentors or other educational partners for a seamless experience.
   • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.

4. Data Security

   • We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Retention of Data

   • We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, or resolve disputes.

6. Your Data Protection Rights

   • Access and Correction: You have the right to access and request corrections to your personal information. If any data is inaccurate or outdated, you may update it by logging into your account or contacting our support team.
   • Deletion and Restriction: You may request the deletion of your personal data or limit its use. We will accommodate such requests wherever possible, except where information must be retained for legal or security purposes.
   • Withdraw Consent: You may withdraw consent for marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

7. Children’s Privacy

   • Our services are intended for individuals 16 years of age and older. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided us with personal data, please contact us so we can take appropriate action.

8. Changes to This Privacy Policy

   • Quest CA reserves the right to update this privacy policy as necessary to reflect changes in our services or legal requirements. We encourage you to review this page periodically for any updates.

9. Contact Us

   • For questions or concerns regarding this privacy policy or your personal information, please contact us at [email protected].

By using our website and services, you consent to the collection and use of your information as outlined in this policy.